Hasnain Naqvi
System Analyst @Baker Hughes
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WORK HISTORY
System Analyst @Baker Hughes
Houston, TX, US
Collaborated with SDIT Architecture and provisioning teams to define and document activation processes, aligning user story standards to INVEST best practices and reducing backlog ambiguity.• Led Agile ceremonies and backlog refinement to balance business and technical priorities, ensuring smooth cross-team communication in a matrixed environment.• Authored testable requirements and user stories in JIRA, ensuring clarity and traceability for both QA and development teams.• Directed impact analysis for Video, Data, and Phone service onboarding by mapping system dependencies across Salesforce, MuleSoft, and legacy applications.• Developed comprehensive Visio and Lucidchart flows highlighting as-is and to-be processes, improving stakeholder understanding of project scope.• Managed integration activities with ICOMS and CSG to assure accurate data synchronization and adherence to business requirements.• Designed wireframes and mockups that translated business requirements into clear technical specifications for customer activation workflows.• Coordinated UAT, resolving defects and collecting feedback to enable high-quality project delivery.• Used MS Word, Excel, and other tools to structure project communications, dashboards, and cross-functional updates.• Served as a liaison between product managers, technical leads, and business stakeholders to drive consensus and promote transparency in project objectives.• Streamlined onboarding for new video/data/phone services by piloting a stakeholder feedback loop, increasing activation speed for large enterprise clients.• Mentored junior analysts and cross-trained quality assurance staff, raising team capability and reducing handoff errors during project transitions
EDUCATION
University of Houston Downtown
Bachelor of Science, Computer Science
ABOUT HASNAIN NAQVI
As a System Analyst at Baker Hughes, I collaborate with cross-functional teams to define activation processes, document user stories, and conduct impact analysis for seamless system onboarding. By employing tools like JIRA, Salesforce, and MuleSoft, I support business and technical priorities while ensuring effective cross-team communication in a matrixed environment. My academic background in Computer Science from the University of Houston-Downtown strengthens my technical proficiency in Spring Boot, Flask, and REST APIs. With a focus on systems optimization and process improvement, I create detailed process maps using Visio and Lucidchart to enhance operational workflows and system integration strategies.
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