Aleksandr Ivanov
Crm Analyst @GoMining
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WORK HISTORY
Crm Analyst @GoMining
Responsibilities:🧩 Analyzed customer behavior and interaction patterns across CRM platforms to inform data-driven decision-making. Built and maintained dashboards and reports to monitor KPIs, retention, and campaign effectiveness. Collaborated with marketing and sales teams to design and evaluate personalized communication strategies. Conducted segmentation, cohort analysis, and funnel tracking to identify user trends and opportunities. Integrated and optimized CRM workflows, including automation triggers and customer journey logic.🧠 Provided strategic insights to support customer acquisition, upsell, and retention initiatives. Supported data hygiene efforts and ensured CRM data accuracy and consistency.🤝 Coordinated with cross-functional teams (Product, Support, BI) to align CRM initiatives with business goals.
EDUCATION
North-Eastern Federal University
Finance
Háskólinn á Akureyri
Computer Science
ABOUT ALEKSANDR IVANOV
Results-driven data analyst with expertise in building scalable data pipelines…
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