Sameer Hashmi
Senior Help Desk Specialist | IT Support Engineer | ServiceNow, VPN, MDM (Intune, JAMF) Expert | Identity & Access Management (Okta, Duo) | SLA-Driven | Python & Data Analytics Enthusiast
- Role
- Senior IT Support Specialist L2 at Gartner
- Location
- Gurugram, IN
- LinkedIn followers
- 500 followers
About Sameer Hashmi
I am a dedicated Senior Help Desk Specialist with over 4 years of experience delivering…
Experience
Senior IT Support Specialist L2
Jun 2024 — Present · Gurugram, IN
Resolved 99.2% escalated IT Level 2 support ticket via ServiceNow to meet SLA, reduced escalation to Level 3through effective problem resolution.•Provided 24/7 worldwide support over VPNs (Cisco AnyConnect, Zscaler), SaaS (Slack, Webex, MicrosoftExchange) to maintain seamless remote access and collaboration support.•Procured and handled mobile endpoints via MDM tools (Intune, Workspace One, JAMF) on iOS and Android,enhancing endpoint compliance and user efficiency.•Managed MFA and identity platforms (Okta, Duo) and offered escalated troubleshooting for Windows 10/11,macOS, and Linux, engaging with integrated IT teams.
Education
Sri Prakash Synergy School
10th, Junior High/Intermediate/Middle School Education and Teaching
Ideal Junior College
Intermediate , Junior High/Intermediate/Middle School Education and Teaching
Delhi University
BSc - Bachelor of Science, Electronics
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