Hashim Wordlaw
Service Delivery Manager at CenturyLink
- Role
- Manager Service Delivery Ii at Lumen Technologies
- Location
- Columbus, OH, US
- LinkedIn followers
- 500 followers
About Hashim Wordlaw
Strategic and innovative Service Delivery leader with 20+ years of experience driving…
Experience
Manager Service Delivery Ii
May 2022 — Present · Dublin, OH, US
Responsible for leading employees to drive optimal project management outcomesOrchestrate cross-functional communication to drive external customer and internal stakeholders’ alignmentLeverage customer survey insight to deliver continuous upward trajectory customer scores Exceeded YoY company metrics by 105% by turning around underperforming top five operational teamYearly responsible for $1MM work in progress (WIP); exceeds goals over 105% of WIP YoY
Education
Columbus State Community College
Associates Degree, Psychology
2003
The Ohio State University
Bachelor of Arts, Psychology
2006
Strayer University
Master of Business & Administration, Human Resources Management
2007 — 2009
Skills
- Call Center
- Team Building
- Management
- Recruiting
- Outsourcing
- Team Leadership
- Program Management
- Account Management
- Change Management
- Project Management
- Business Process Improvement
- Process Improvement
- Coaching
- Leadership
- Wireless
- Salesforce.com
- Cross-Functional Team Leadership
- Customer Service
- Telecommunications
- Analysis
- Sales
- Vendor Management
- Data Center
- Customer Satisfaction
- Training
- Operations Management
- Business Strategy
- Employee Training
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