Hashim Ali

About Hashim Ali

Site Reliability Engineer with 21+ years of expertise in IT infrastructure, automation…

Experience

1. Engineering Manager Linux Unix Automation

   Kyndryl India

   Sep 2021 — Present · Noida, IN

   Key Responsibilities• Managing a team of 42 employees for multiple skills like Linux, AIX, Solaris, Automation, Tools etc. • Provide technical leadership and support for Midrange platforms running Linux, Solaris, and AIX.• Hire, mentor, and upskill team members to build a high-performing and future-ready workforce.• Ensure infrastructure resilience, availability, and compliance with organizational frameworks, policies, and risk guidelines.• Manage incidents, problems, changes, vulnerabilities, and non-compliance issues in line with the Service Management framework.• Drive innovation and operational improvements through automation (including Ansible for builds, configurations, and day-to-day operational tasks).• Support the Midrange Product Owner in shaping technology roadmaps and strategic direction.• Identify, assess, and manage risks across Midrange platforms to maintain a minimal risk profile.• Track and report on KPIs, SLAs, and performance metrics for system availability, incidents, and changes.• Deliver exceptional service quality for both colleagues and customers.• Develop and enforce standard operating procedures (SOPs), documentation, and knowledge management practices.• Define and implement disaster recovery and business continuity strategies for critical systems.• Collaborate with key stakeholders to ensure adherence to compliance and risk requirements.• Participate in internal and external audits, ensuring systems are fully compliant with regulatory and organizational standards.• Contribute to hiring efforts and lead upskilling initiatives for team members to strengthen overall capability.

Education

• Sikkim Manipal Institute of Technology - SMU

  MSc ( IT ), Computers

  2008 — 2009

Skills

• IT Service Management
• Vmware
• Itil
• Active Directory
• Windows Server