Haseena Shaik

Servicenow Developer @JPMorganChase

Technical implementation of various ServiceNow modules such as Change Management, Incident Management, Problem Management, Service Catalog, Configuration Management. • Implemented best practice of ServiceNow Scripting, which enhanced the System performance. • Communicated with end users, identifying their difficulties and changing the applications as per their requirements. • Performed Troubleshooting issues arise on the Linux server. • Developed roadmap and blueprints to enable client transition to Service based organization with clear, realistic, and pragmatic goals that are aligned with strategic direction. • Worked on Report, dashboard designing with Performance Analytics. • Customizing and developing for the ServiceNow Platform using JavaScript, CSS, HTML and Other Web Based scripting. • Involved in creation of Service Now Applications, Modules, tables, columns as per requirements. Reviewed current ACL\'s and determined how to map to new user has access. • Responsible for closing the open Incidents, Problems, Service Requests and Enhancement requests and communicating with the customer the status of the request, to ensure a timely customer satisfying result. • Responsible for providing analysis of problems and resolutions or fixes for the production issues related to Service Now platform within the Service Level Agreement. • Identified opportunities for standardization and improvement of processes and policies and implemented best practices.