Hasan Imam

About Hasan Imam

CUSTOMER SUCCESS MANAGER | Expert in customer relationship management with a strong background in managed services, cloud networking, unified communications (UC, UCaaS, CPaaS), and SaaS and vendor management. Leverage communication and leadership skills to establish rapport and foster partnerships. Build key stakeholder relationships. Multi-lingual: English, Bengali, Hindi, Urdu. AREAS OF EXPERTISE: Leadership, problem-solving, strategic account management, contract negotiations, IT strategy, cloud technologies, C-suite sales, market development, social networking, deal implementation, and customer retention. Proficient in AI to enhance efficiency and drive improvements.

Experience

1. Cloud Team Customer Success Manager

   RingCentral

   Sep 2017 — Present · Austin, TX, US

   Manage customer relationships for strategic Cloud Enterprise customers, advocating for escalations and ensuring customer satisfaction.• Generate and maintain account team dashboards to drive customer adaption and growth for EX and CX solutions.• Successfully negotiated contract renewals, resulting in over $3 million in revenue retention.

Education

• LeTourneau University

  Bachelor of Business Administration (B.B.A.), Business Administration and Management, General

  1992 — 1996

Skills

• Telecommunications
• Analysis
• Leadership
• Selling to the “C” Suite
• Project Planning
• Strategic Planning
• Unified Communications
• Business Development
• Contract Negotiation
• Strategy
• Sap
• Team Building
• Management
• Business Analysis
• Project Management
• Team Leadership
• Solution Selling
• Vendor Management
• Sales
• Process Improvement
• Risk Management
• Management Consulting
• IT Strategy
• Business Strategy
• Recruiting
• Investment Properties
• Quality Assurance
• Dodd-Frank
• Insurance
• Program Management
• Contract Management
• Managed Services
• Integration