Hasanein Alawi
Business Delivery Service Product Analyst at Mars Inc @Mars
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WORK HISTORY
Business Delivery Service Product Analyst at Mars Inc @Mars
Slough, GB
In this role, I\'m working with both onshore and offshore development and testing team to deliver recipe and formulation solutions to support a fast paced environment. Working closely with lead Development and Testing transformation stream delivering significant savings through behavioural and process improvements, Service Reviews, various Azure DevOps tools, team agile coaching scrum principles and values. ServiceNow dashboard reporting capabilities to track incident and request handling to forecast demand and make informed decision on resource planning and knowledge management- Complex process revisions – driven from stakeholder engagements and needs- Using data (From ServiceNow and JIRA) to drive improved operational decisions - such as team ramp up or down- Make use of Power BI to create visual dashboards- DevOps maturity assessment and implementation (Tools, processes and behaviours)- Vendor relationship management through regular service reviews- Two major Digital Transformation projects- Incorporating my ITIL knowledge to improve CMDB and (IT) asset management.
EDUCATION
Middlesex University
BSc Honours IT (Multimedia)
Leyton Sixth Form College
BTEC National Diploma
SKILLS
ABOUT HASANEIN ALAWI
Certified Scrum Master backed with over 13 years experience in software development projects (Agile and V-Model development environment) with expert knowledge in Test Management and automation (Telerik, Tosca and Selenium).Over 8 years experience in managing and leading digital transformation project and products development (consumer goods, medical workflow software, telecom billing and rating projects, MVNO Mobile. WholeSale and Retail billing system management and maintenance and WCAG compliance). Exposure to variety of business applications such as HP Quality Center, Oracle PLM, MS Visual Studio Online (Microsoft Test Management, Enterprise Tester, Telerik Test Studio, JIRA (Cloud administration), Remedy Web Client,ServiceNow, SingleView (Voice and data) Appian low-code platform).Always interested in data migration, digital transformation and software projects in any domain and have experience with legacy database migration, process improvements, compliance-related projects and any projects that requires to undergo vigorous quality, usability, system integration or UAT testing and all SDLC phases in between.Specialties: Digital delivery lead, development team management, offshore vendor management, CRM migration, UI and UX, Test management, requirement analysis, GSM, GPRS, 3G, HSDPA, BIS and BES Messaging setup, Singl.eView, MasterCard Mobile Payment, NFC, QR.NET web application, Exploratory Testing.
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