Hasan Ali
Analyst | Infoscion | EX-Tech Mahindra
- Role
- Workforce Management at Infosys Consulting
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Hasan Ali
At Infosys Consulting, contributing as a Workforce Management professional with a focus…
Experience
Workforce Management
Jul 2024 — Present · Hyderabad, IN
Client - Microsoft XBOXResponsible for process rostering & scheduling: Utilize forecasting, moving averages, linear regression, multiple regressions, and best-fit methods to ensure optimal shift schedules and process rosters.Process MIS and WFM SPOC: Act as the single point of contact for management information systems and workforce management, handling corporate reviews, process reviews, daily flashes, and CCE/TL/TM-wise statistics on a daily, weekly, and monthly basis.SLA and Incentive Tracking: Ensure accurate monitoring of Service Level Agreements (SLAs), internal targets, and incentives. Regularly track and report specified SLAs.Schedule Adherence and Seat Utilization: Monitor daily schedule adherence and seat utilization to maintain operational efficiency.Daily Status and Process Dashboard: Collate and analyze daily status reports and process dashboards to keep track of internal and client targets.Performance Improvement: Identify areas for process improvement and implement changes to enhance productivity and efficiency.Client Communication: Maintain regular communication with clients to provide updates and gather feedback for continuous improvement.Team Collaboration: Collaborate with cross-functional teams to ensure seamless execution of processes and adherence to client requirements.Report Creation and Weekly Decks: Develop new reports and prepare weekly decks to provide comprehensive insights and updates on process performance and key metrics.Recognition for Reporting Setup: Received appreciation for successfully setting up and optimizing reporting components within the process, enhancing overall efficiency and accuracy
Education
Ponnaiyah Ramajayam Institute of Science & Technology, Thanjavur
Bachelor of Technology - BTech
2016 — 2021
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