Hasan al Shammaa

About Hasan al Shammaa

Highly analytical and insightful professional with a decade of IT leadership experience including oversight of infrastructures, application support, and security services. Skilled in IT service management, cloud computing, and system administration with technical expertise in installation, design, configuration, remote monitoring, customer service, tech support, maintenance, and troubleshooting. Experienced in numerous real-world engagements with success working in dynamic environments aligned to support people through the adoption of evolved & involving technologies. Well-organized, and versed in strategic planning, improving operational efficiency, team building, and project management. Proven ability to create and deliver solutions tied to business growth, organizational development, and systems/network optimization. Strong work ethic and commitment to compliance with professional codes, regulations, and policies.• Strong customer service skills with experience of providing Onsite & Remote Technical Support• Exceptional analytical and troubleshooting skills to identify and resolve IT-related problems efficiently • Strong organization, time management, leadership, project management, and communication skills• Efficient time management with the ability to meet deadlines and show a positive attitude under pressure• Extremely tech-savvy with drive & ability to learn new skills, latest software and applications• Ensure network, system, and data availability and integrity through preventative measures• Self-motivated with exceptional ability to perform well independently and as a team player• Skilled in counseling, problem-solving and conflict management to ensure smooth workflow • Great team player who loves to establish trust and a collaborative work environment

Experience

1. Cloud Operations Engineer Ii

   Amazon Web Services (AWS)

   Oct 2024 — Present

Education

• Al Rafidain university college

  Bachelor's Degree, communications computing

  2007 — 2012