Harvey Younes
IT OPERATIONS & SYSTEMS ADMINISTRATOR⠀⠀⠀ ⠀⠀⠀⠀ ⠀⠀⠀⠀ ⠀⠀IT Strategy | Network Administration | IT Project Management
- Role
- Shared Tactical IT Support Tier 2 at Stefanini Group
- Location
- Allentown, PA, US
- LinkedIn followers
- 500 followers
About Harvey Younes
I am a pragmatic, self-motivated, and enthusiastic IT operations specialist who excels at architecting and deploying highly available, secure networks. With background as a systems analyst, network engineer, and business operations manager, I excel at understanding and translating operational requirements between technical and business teams as we work together on functional solutions. I excel at: Developing and maintaining documentation and delivers engaging training that increases performance and preserves institutional knowledge. Managing the lifecycle of IT network equipment, including deployment, maintenance, and scheduled replacement. Serving as trusted advisor to both executive leaders and front-line IT employees.KEY ACCOMPLISHMENTS: Increasing production efficiency 50%, ERP transaction response 75%, and ERP transaction postings 100% after identifying and resolving critical bandwidth issues. Designing and implementing SOTI MobiControl of 50+ Android and iOS devices to centralize and standardize administration, configuration, and ticket resolution across enterprise, eliminating an FTE and reducing risk. Reducing expenses 95% by improving repair and inventory processes after identifying and analyzing trends in product damage and mechanical failures.PERSONALITY TRAITS: Open-Minded: I am open to new ways of doing things. Strategic: I connect seemingly unrelated factors and build these connections into innovative fixes. Practical: I analyze processes and find creative by realistic solutions to improve daily operations. Supportive: I share my knowledge, experience, time, and energy with anyone who needs it. Reliable: I pride myself on always finishing what I commit to.System Administration | Business Analysis | Windows | iOS | CISCO | Wyse Thin | Information Security | WAN/LAN Access Controls | IP Cameras & Surveillance | Mobile Device Management| Cloud Computing | SaaS | VMware Virtualization | Disaster Recovery | VPN | AWS | Mitel | Polycom | Hyper-V | IT Ticketing & Dispatch | P&L Business Development | Tier I, II, Support | Azure | Active Directory | LDAP | Aruba | DHCP | DNS | MAN| WLAN | Spanish
Experience
Shared Tactical IT Support Tier 2
Sep 2022 — Present
Rapidly familiarize and train to support different Corporate IT infrastructures with varying levels of access and security. Provide 24/7 global support for support for FlightSafety International, JCrew, LVMH, ABM Industries, Mastercard, etc.
Skills
- Process Improvement
- Management
- Team Building
- Networking
- Solution Selling
- Call Centers
- Account Management
- Cloud Computing
- Business Analysis
- Telecommunications
- Strategic Planning
- Saas
- San
- Disaster Recovery
- Network Design
- Vmware Esx
- Storage
- Unified Communications
- Team Leadership
- Vmware
- Product Management
- Wireless
- Managed Services
- Integration
- IT Strategy
- Business Strategy
- IT Management
- Virtualization
- Crm
- Project Management
- Professional Services
- Vendor Management
- Microsoft Technologies
- Voip
- Data Center
- System Administration
- Security
- Enterprise Software
- Project Planning
- Cisco Technologies
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