Harvey Lam
Legal Automation and Customer Success Consultant @Thomson Reuters
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WORK HISTORY
Legal Automation and Customer Success Consultant @Thomson Reuters
Toronto, ON, CA
Lead and support market development efforts for Thomson Reuters digital platforms such as HighQ, CoCounsel Core, Legal Tracker, and Document Automation. I am a Canadian and global knowledge source for clients, potential clients, and our Product, Professional Services, and Customer Success teams on areas such as automation, AI, and legal technology strategy.My Customer Success role focuses on educating clients about solutions and features to solve their business needs. I help clients to benefit from new product updates and features as they are released.
EDUCATION
University of Toronto
Juris Doctor, Law
University of Waterloo
B.A. (Dean's List), English Literature, Arts and Business Co-op
SKILLS
ABOUT HARVEY LAM
I lead and support market development efforts for Thomson Reuters\' legal tech and AI solutions such as HighQ, CoCounsel Core, CoCounsel Drafting, Document Automation, and Legal Tracker. My role combines my experience and interests in law, business, and technology. I am a former technology and corporate lawyer at Accenture and Canada Mortgage and Housing Corporation (CMHC). I was also a management consultant at Accenture Strategy focused on strategic planning, go-to-market and M&A strategy, and technology and data strategy. In addition to my day-to-day work as a technology consultant and lawyer, I have served as an advisor to an education technology startup on strategy and business development, acted as general counsel to an organization focused on studying public-private partnerships, and chaired a civic engagement organization aimed at improving the policy dialogue around issues such as Canada’s energy future. I began my career trained as a corporate lawyer at a national Canadian law firm and at the Ontario Securities Commission.
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