Harvey Hughes
- Role
- Co-founder at H2 Pest Control
- Location
- Lehi, UT, US
- LinkedIn followers
- 500 followers
About Harvey Hughes
AREAS OF EXPERTISE: • Residential and Commercial Pest Control
Experience
Co-founder
Oct 2015 — Present
Manage & scale H2 Service Delivery operations for all customers. Ensure an efficient same-day as-sale on-boarding methodology and that all operational processes are optimized so, that customers receive a world class experience at each touch point. Differentiate H2 by controlling opex and passing those savings on to our customers. Ensure that our prices are competitive & that we use the most effective products to ensure that our customer\'s homes are protected.
Education
Husson University
MBA, Business Administration
1992 — 1994
Harvard Business School
Executive Training, Service Excellence
2001 — 2001
Brigham Young University
BS, Geography
1989 — 1991
Skills
- Customer Satisfaction
- Account Management
- Call Centers
- Quality Assurance
- Mof
- Call Center
- Strategy
- Itil
- Technical Support
- Operations Management
- Six Sigma
- Customer Relations
- Process Engineering
- Team Management
- Product Management
- Program Management
- Project Management
- Agile Methodologies
- Customer Service
- Databases
- Sdlc
- Business Process
- Integration
- Team Leadership
- Crm
- Customer Support
- E-Commerce
- Management
- Enterprise Software
- Service Delivery
- Cmmi
- Cobit
- Change Management
- Saas
- Business Development
- Team Building
- Leadership
- Customer Experience
- Outsourcing
- Business Analysis
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