Harvey Brooks
Field Service Engineer @Unify
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WORK HISTORY
Field Service Engineer @Unify
Responsible for design, development, implementation, and analysis of voice and data communications networks* Designs and implements enterprise wide voice and data network projects; Prepares and maintains project implementations schedules* Shared responsibility for architecture, design, and deployment of fault tolerant voice and data networks including disaster recovery* Designs and maintains network management architecture for specific network and telecom components including event monitoring and alerting* Configures and deploys network and telecom equipment in accordance with project implementation plan* Performs activities required for timely completion of projects * Troubleshoots, resolves, and documents all Tier II and Tier support calls as related to the LAN /WAN and Telecommunications* Develops and documents plans to troubleshoot, diagnose, and test voice and data related issues* Completes and publishes documentation as related to specific network services projects* knowledge of LAN/WAN and Telecommunications systems to design and install internal and external voice and data networks,* In depth knowledge of VoIP to include both SIP and H323* Assists with the completion of large-scale network services engineering projects* Participate in various phases of SDLC including design, coding, reviews, testing and documentation * Utilize design methodologies, object-oriented design and design patterns * Work with other teams throughout the company to determine feasibility, business and functional requirements and technical designs on assigned projects * Provide ongoing support, maintenance and enhancement of systems* Knowledge of computer network infrastructures, technologies and protocols * Ability to work well independently or within a team, especially cross-functional teams* Ability to determine unique and creative solutions to problems within a rapid development environment * Experience with web interface development (HTML
EDUCATION
Wayne County Community College District
Computer Science
SKILLS
ABOUT HARVEY BROOKS
Network Engineer at Henry Ford Health System
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