Harvesp Sarkari

About Harvesp Sarkari

As an Information Technology Manager at Tech Mahindra Business Services, I oversee the IT infrastructure support and service delivery for multiple clients across various domains and geographies. I have more than seven years of experience in this role, and I hold the CCNA and ITIL v3 certifications.My core competencies include implementing and managing customer relationship management (CRM) processes and procedures, applying project management best practices, and ensuring compliance with incident management processes and IT service industry standards. I am passionate about delivering high-quality IT solutions that meet the needs and expectations of our clients, and I collaborate with my team and other stakeholders to achieve this goal. I am also committed to continuous learning and improvement, and I seek to leverage my expertise in IT infrastructure, CRM, and ITSM to drive innovation and growth for Tech Mahindra and our clients.

Experience

1. Information Technology Manager

   Tech Mahindra Business Services

   Mar 2017 — Present · Mumbai, IN

Education

• SMU

  BSC-IT, Information Technology

  2015 — 2018

• BJPC Institution

  HSC Science, Science Electronics

  1995 — 1997

• St. Paul High School

  SSC

  1993 — 1995

Skills

• Vendor Management
• Business Process Outsourcing (Bpo)
• Bpo
• Business Analysis
• Crm
• Itil
• Project Management
• Customer Relationship Management (Crm)