Timothy Hartzel

About Timothy Hartzel

I am an experienced leader with a strong focus on customer success. I believe that empathy is the best way to understand a customer\'s needs, as well as the needs of one\'s direct reports. My primary role is to eliminate road blocks from my team member\'s path so they may help our customers find success, while adhering to the strategic and financial goals of Jamf.

Experience

1. Senior Manager, Strategic Accounts

   Jamf

   Feb 2022 — Present · Eau Claire, WI, US

   Responsible for overseeing the delivery of Technical Support to strategic customers. I am ultimately accountable for the technical success of strategic customers, and ensuring that the experience through which that is provided meets or exceeds Jamf standards. Foundational to this is the act of building and maintaining cross-departmental relationships globally, as well as collaborating with other members of Technical Support leadership globally. I must also continually work to develop staff and drive system and tooling enhancements, while perpetually building short and long terms visions to accommodate change, growth, and a high standard of delivering value to our strategic customers.

Education

• University of Wisconsin-Rock County

  General Education

  1996 — 1998

• University of Wisconsin-Eau Claire

  Bachelor’s Degree, Information Systems, Business Analysis

  2015 — 2020

• University of Wisconsin-Eau Claire

  Theatre Arts

  1998 — 2001

Skills

• Inventory Management
• Leadership
• Training
• Networking
• Microsoft Office
• Sales
• Advertising
• Process Scheduler
• Marketing
• Salesforce.com
• Management
• Account Management
• Os X
• Payroll Processing
• Mac
• Scheduling
• Customer Relations
• Payroll
• Customer Service
• Team Leadership
• Troubleshooting
• Social Networking