William e Allen

About William e Allen

As a career professional with a successful performance history and a commitment to…

Experience

1. Flex Forward Senior Upgrade Coordinator

   Paychex

   Feb 2018 — Present · Phoenix, AZ, US

   Sets up existing clients (primarily moderately complex and revenue-intensive) on new products according to established procedures so that client’s expectations are met and they can begin utilizing new services by the date specified in their service agreement.•Provides client service and technical support for existing clients as they transition to new products to ensure all products and applications are functioning properly.•Utilizes web-based collaboration tools to guide the client through the transition process and provides instructions for basic system access and utilization•Maintains knowledge of product application configuration to effectively install and test each client’s unique technical environment.•Researches and resolves client issues in a timely manner to optimize client experience and satisfaction.•Creates, executes, and reviews data integrity reports to ensure accuracy of client information.•Completes required documentation to transfer client to ongoing client service team to ensure ongoing support. Answers questions from ongoing client service team on client-specific issues as necessary.•Establishes and maintains a positive working relationship with clients, partners and stakeholders to promote Paychex quality service image.•Participates in department projects and initiatives to optimize client satisfaction and retention.•Assists in ENS coding and state setup, cancellations, and deletions to ensure accurate setup with all tax agencies required for tax-filing compliance including scanning of kits.•Gains knowledge of other products and procedures and provides assistance related to the migration of existing clients to new products.•Communicate with other departments using Share point, information export gadgets and other office tools.

Education

• Trinity Collegiate School

  High School Diploma

  1998 — 2000

• Arizona Summit Law School

  Doctor of Law (J.D.)

  2016 — 2017

• Landmark College

  Assoicates Degree

  2000 — 2002

• Kaplan University-Davenport Campus

  Master of Science in Information Technology

  2014 — 2015

• Oral Roberts University

  Government

  2002 — 2006

Skills

• Benefits Administration
• Salesforce.com
• Access
• Benefits
• Recruiting
• Hiring
• Spreadsheets
• Adp
• Time Management
• Word
• Fax
• Payroll Processing
• Negotiation
• Scheduling
• Client Relations
• Excel
• Account Management
• Sales Management
• Administration
• Interviewing
• Social Media
• Research
• Powerpoint
• Microsoft Excel
• Process Improvement
• Telephone Skills
• Compliance
• Outlook
• Microsoft Office
• Customer Satisfaction
• Team Building
• Employee Relations
• Mentoring
• Problem Solving
• Microsoft Word
• Retail
• Customer Relations
• Team Leadership
• Customer Service
• Data Entry