Harsimran Kaur
Looking for a remote job? Check link 👇 | Providing Value as a Service (VAAS) with professional support to help drive Customer Success
- Role
- Account Director at INSIDEA
- Location
- Bengaluru, IN
- LinkedIn followers
- 500 followers
About Harsimran Kaur
I like to solve problems. Throughout my career, I have been driven by my intellectual curiosity to find answers to the most pressing questions enabling me to quickly uncover a customer\'s pain point and identify a strategic solution. With my refined skillset, I bring customer-centric mindfulness, that enables firms to innovate and thrive. My proactive ability in establishing long and short-term strategies to boost customer satisfaction has led to improved customer retention and enhanced revenue. Passionate about customer service, I have built a track record for exceeding customer expectations on a consistent basis. In addition to this valuable experience, additional key impacts include- Recruitment and Onboarding - Training and development - Customer success - Multi-level engagement
Experience
Account Director
May 2023 — Present · Gurugram, IN
A people leader, adept in managing team across multiple locations- Establish clear client retention goals- Process milestones for the clients and employees to work towards- Assist customers with setting up and navigating programs or software - Promote the value of the product- Promote value through customer experience- Assist in creating training courses and educational materials - Review customer complaints and concerns and seek to improve the customer experience
Education
Panjab University
Bachelor's Degree, Economics Honours
2006 — 2008
The Institute of Chartered Accountants of India
CA (Inter), Accounting and Finance, Group 1 : 167 ; Group 2 ; 163
2007 — 2010
Symbiosis institute of Management Studies
Master's Degree, Finance, General, A
2009 — 2011
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