Harsimranjeet Singh

Technical Support Specialist @Concentrix

Chilliwack, BC, CA

Operated Zendesk, Zimbra, SRT application tools to troubleshoot the problem for client using Oculus Products• Solved the tickets including troubleshooting, processing orders and resolved various account and setup issues• Meet the client needs with a productive outcome and excellent customer service• Speaking to the customer to get to the root of the problem and troubleshoot the issue• Also assisted Customers to setup peripheral devices for PC and Desktop• Following the client’s issue until the problem is solved and escalated the problem if necessary • Make all the procedural documents and also build memos required.

Centennial College

Diploma, Computer System Technician-Networking