Harshwardhan Thakur
Center Manager Operations | Account Management Professional | BPO | E-commerce | Client Success | KPI & Process Optimization
- Role
- Operations Center Manager at SquadStack.ai
- Location
- Indore, MP, IN
- LinkedIn followers
- 500 followers
About Harshwardhan Thakur
Dynamic and results-driven E-Commerce professional with over 5 years of experience managing online marketplaces, optimizing product listings, and executing performance marketing strategies. Proven expertise in Amazon marketplaces, A+ content creation, campaign optimization, and scaling D2C businesses. Adept at leveraging data analytics and cross-functional collaboration to drive growth and achieve revenue targets.
Experience
Operations Center Manager
Apr 2025 — Present · Jabalpur, IN
Operations & Business Growth – Directed end-to-end BPO operations, optimizingprocesses, manpower planning, and performance to drive efficiency, reduceshrinkage/attrition, and improve client satisfaction.Business Strategy & Development – Designed and executed business growth strategies,identified new opportunities, and expanded client accounts, achievingmeasurable revenue and performance improvements.Analytics & Planning – Conducted market and performance analysis to build data-drivenbusiness plans, optimize resource allocation, and align operations with strategic goals.Hiring & Leadership – Led end-to-end recruitment and strategic hiring initiatives whilemanaging and mentoring large teams to enhance productivity, engagement, andretention.Performance Reporting & Billing – Created detailed reports on login hours, productivity,and overall performance to validate and approve monthly billing for BPO operations.Team Management & Mentorship – Managed a 148-seat BPO center across 5 majorsales businesses, overseeing all hierarchy levels and driving action plans to ensuresmooth operations and consistent performance.
Education
Radiant Institute. of Management, Bakhtawar Ram Nagar, Indore
Bachelor of Arts - BA, art
2018 — 2021
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