Harsh Verma
Manager Operations at SBI Cards | Specialises in Project Management, Customer Service, Vendor Management, Innovative thinking & Fraud Control |
- Role
- Operations Manager at SBI Card
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Harsh Verma
With 9+ years across FinTech, Insurance and Global Shared Services, I have led…
Experience
Operations Manager
Jun 2023 — Present · Gurugram, IN
Managing a team of 60 on-roll and 220 off-roll employees responsible for day-to-dayprocessing, including Process Experts and Assistant Managers.Spearheaded the implementation of a new strategy, increasing process accuracy by 12%and reducing fraud by 15%.Implemented system changes that reduced the application decline percentage by 14%.Reduced team turnover by 27% through implementing a comprehensive program, resulting in increased employee satisfaction and retention rates.Successfully scaled operations to support a 30% increase in business volume withoutadditional headcount, maintaining a 98% service level agreement (SLA) compliancerate.Streamlined scheduling and improved workforce management, leading to a 15%reduction in shrinkage and saving 200+ man-hours monthly.
Education
Pt. DP Mishra Memorial Public School
Intermediate, Commerce
2011 — 2013
Chhatrapati Shahu Ji Maharaj University
Bachelor of Business Administration - BBA, General management
2013 — 2016
Modern Higher Secondary School
Matriculation, Science
2011 — 2011
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.