Harsh Verma
Assistant Manager @easyHotel
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WORK HISTORY
Assistant Manager @easyHotel
Milton Keynes, GB
As an Assistant Manager, I collaborate closely with the Hotel Manager to oversee daily operations and ensure adherence to company policies. I maintain a high standard of guest satisfaction by addressing complaints and monitoring service quality. I supervise and coordinate staff across departments, provide guidance and training, and optimize operational efficiency and financial performance. Additionally, I contribute to sales and marketing strategies, manage budgets, enforce safety protocols, facilitate staff training, build positive relationships, handle administrative tasks, and generate reports. My role prioritizes guest satisfaction and upholding exceptional service standards for a successful hotel operation.
EDUCATION
Indian Institute Of Tourism And Travel Management
MBA Tourism & Travel Management
Cranfield School of Management
Msc
AIHM Chandigarh
Bachelor of Science (B.Sc.)
ABOUT HARSH VERMA
With extensive experience in business, marketing, and customer service, I bring a specialized skill set in anticipating market demand and delivering high-quality work with an engaging communication style which enhances my effectiveness in customer service roles. I have always tried to excel in time management and provide enthusiastic leadership in team environments, fostering innovation and generating fresh ideas. My expertise spans project management, business development, and account management, driving organizational growth and success.Throughout my career, I have executed marketing strategies and designed campaigns, coordinated with stakeholders as well as with service providers, conducted data procurement, managed B2B sales and ground operations. My primary objective is to leverage my knowledge in customer relationship management, marketing, and business to drive growth, aligning my goals with the company’s vision for mutual success.Outside of work, I am passionate about exploring diverse cuisines, especially sweets. I enjoy adventure travel and have a keen interest in heritage sites and amusement parks worldwide.
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