Harsh Vashi
Tier Ii Support @Concentrix
Signup · Get unlimited contacts
WORK HISTORY
Tier Ii Support @Concentrix
Belleville, ON, CA
Resolved a wide range of technical issues related to financial institutions, achieving a 95% customer satisfaction score by effectively managing tickets and feature requests.Exceeded performance targets by 20%, improving call resolution rates & reducing average handle time.Utilized diagnostic tools to troubleshoot and resolve customer inquiries, increasing first-call resolution by 15%.Enhanced team performance by actively participating in knowledge-sharing sessions, contributing to a 10% improvement in overall team efficiency.
EDUCATION
Gujarat Technological University (GTU)
Bachelor of Engineering - BE, Information Technology
Sault College of Applied Arts and Technology
Postgraduate Degree, Cyber security
ABOUT HARSH VASHI
An experienced IT professional transitioning into the cloud, I am passionate about leveraging my skills to build secure, scalable, and efficient cloud infrastructure on AWS. My background in IT operations has honed my ability to solve complex problems and deliver tangible results.My career has been marked by a commitment to driving efficiency and reliability, with key achievements including:Resolving 95% of escalated cloud, application, and network incidents within SLA, which reduced downtime by 20%.Mentoring over 10 junior advisors, which led to a 15% reduction in repeat incidents and accelerated onboarding efficiency by 25%.Improving team troubleshooting efficiency by 10% through knowledge-sharing initiatives.My technical expertise is supported by a strong foundation in cloud and automation, with skills in:Cloud Platforms:** AWS (EC2, S3, RDS, Lambda, IAM, Cloud Watch)Infrastructure as Code (IAC):** Terraform and Cloud FormationI am a certified AWS Certified Solutions Architect - Associate, ready to apply my skills to drive cloud transformation, enforce compliance, and innovate within a forward-thinking organization. I\'m excited to connect with teams that share a passion for building robust and impactful cloud solutions.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.