Harshvardhan Mandavkar

About Harshvardhan Mandavkar

Account Management and Customer Success leader with 16+ years of experience, including…

Experience

1. Manager - Account Management

   Jumio Corporation

   Jun 2020 — Present · Bangalore Urban, IN

   Team Leadership and Management• Pioneered Jumio’s offshore Account Management function in India - built, led, and scaled the team of 7 account managers from the ground up, influencing renewals and expansion revenue. • Hired, trained, and mentored high-performing talent; fostered a collaborative and results-driven culture.• Developed playbooks and operational standards to drive consistency and excellence across the team.Strategic Planning and Execution• Led strategic territory planning and implemented multi-touch engagement models, resulting in increased client satisfaction and ~20% growth in revenue.• Defined objectives, KPIs, and milestones to execute client success plans; delivered regular business/performance reviews to clients and leadership.Client Engagement and Relationship Management• Built strategic relationships with C-level executives, channel partners, and stakeholders to drive alignment, maximize value realization, and accelerate innovation.• Conducted on-site executive engagements to strengthen partnerships and uncover strategic growth opportunities.• Drove increased adoption, client satisfaction, and long-term partnership value.Revenue Growth and Retention• Consistently achieved >100% Net Revenue Retention; exceeded targets through upsell and cross-sell.• Owned key metrics: Adoption, Retention, ROI, and Advocacy (case studies, PR, testimonials).• Identified churn risks and led proactive mitigation and retention strategies reducing churn by ~10%.Problem Solving, Collaboration and Performance Analysis• Resolved complex client escalations and negotiated large, strategic deals with successful outcomes.• Collaborated across cross-functional and matrix teams to deliver business goals.• Maintained data accuracy in CRM for forecasting and reporting; monitored industry trends to provide continuous strategic value.

Education

• PES University

  Master of Business Administration (M.B.A.), Marketing

  2009 — 2011

Skills

• Research Design
• Strategic Planning
• Management
• Marketing Research
• Project Management
• Customer Relationship Management (Crm)
• Secondary Research
• Key Account Relationships
• Research
• Business Analysis
• Customer Success
• Marketing Strategy
• Team Management
• Market Research
• Analysis
• Analytics
• Business Strategy
• Data Analysis
• Segmentation
• Competitive Analysis