Harshvardhan Singh Chauhan
ITIL V4 & ITSM Certified | 6+ Years in Major Incident Management & IT Service Delivery | Expert in SLA Compliance, Root Cause Analysis & Process Improvement.
- Role
- Major Incident Manager at Tata Consultancy Services
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Harshvardhan Singh Chauhan
I am an ITIL V4 & ITSM certified professional with 6+ years of experience in ITIL Service Management.My expertise includes Incident Management, Problem Management, Service Delivery, Client Servicing,Request Fulfillment, Infrastructure Support, Management Reporting and Customer Support. I amresponsible for overseeing the entire Major Incident Management Lifecycle and ensuring SLAcompliance.Passionate about pushing various boundaries and creating high-impact value with technical affinity, solidcommunication skills and the ability to manage cross-functional initiatives in fast-paced environments.Specialized in Major Incident Management, including leading technical bridges and preparing PostIncident Summary Reports. Possess strong skills in implementing process improvements and qualityinitiatives to enhance performance levels. Adept at addressing operational issues, resolving performancebottlenecks, and driving business performance to meet organizational objectives and foster growth
Experience
Major Incident Manager
Mar 2022 — Present · Maharashtra, IN
Skilled in managing high-priority issues as both a Major Incident Manager overseeing all Severity 1and Severity 2 incidents.Monitor critical incident queues and work with the team to ensure escalated cases are workedwithin the required SLA’s and customer requirements.Analyzing and Fine tuning the data. Forecasting and providing recommendations for raising ProactiveProblem records which will avoid the incidents, emergency changes.Facilitate the RCA generation, approval and distribution process.Generate service incident metrics on a monthly base and identify trends and recommendations forincident reduction.Ensure adherence to Incident, Problem and Change (IPC) Management process & governanceEstablished and implemented escalation procedures to ensure timely attention to critical incidents byrelevant teams and individuals, in accordance with service level agreements (SLAs).Attending Client meeting and proposing Improvement plans.Maintained detailed incident records, documenting incident details, actions taken, and resolutionsachieved. Generated post-incident reports for management review and continuous improvementpurposes
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.