Harshvardhan Singh Bais
Business Analyst|Project Manager
- Role
- Senior Business Analyst at TOPS Infosolutions Pvt. Ltd.
- Location
- Indore, IN
- LinkedIn followers
- 500 followers
About Harshvardhan Singh Bais
Experienced Business Analyst/Project Manager with a demonstrated history of working in the information technology and services industry. Experience working cross-functionally and launching MVPs that scaled. Work as a mediator between client and development team for feature requirements, bugs report and suggestion. Responsiblities- Automation to reduce human efforts- MVP scaling, Designing and Wireframing- Complex script in python and JS- Introduce and explore new tools- Resolving software related issues- Testing the product for checking the functionality- Raising issue to developer related to software bugs- Filling reports regarding product problems- Helping clients with regards to technical issues with our widgets- Proven ability to administrate and control the operation Highly skilled in: Sales process automation: Automated multiple aspects of sales process such as- Sales email automation- Leads record management. Manual testing and API Testing- Tested frontend UI according to its use cases- Tested back-end working by API- Reported bugs and errors to the development team Skilled in customer support- Worked with customers to identify technical problems and advised on the solution- Kept records of customer/employee queries- Updated help docs of multiple products for current and future customers. Having sound knowledge in Human Resources- Creating job postings and putting them up online on sites like Linkedin- Communicating by phone or email with potential job candidates to figure out their availability- Reading resumes/CVs, job applications, and cover letters and forwarding the right applications to the upper management. Strong IT professional with a Master of Computer Applications (M.C.A.) focused on Information Technology and Project Management from International Institute Of Professional Studies (IIPS - DAVV).
Experience
Senior Business Analyst
Sep 2022 — Present
Education
International Institute Of Professional Studies (IIPS - DAVV)
Master of Computer Applications (M.C.A.)
2015 — 2018
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