Harshvardhan Pande
SaaS Customer Success Manager | 7+ years of Driving Client Retention & Business Value | Champion of Product Adoption & Expansion
- Role
- Senior Client Success Manager at Phreesia
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Harshvardhan Pande
I manage a $9M ARR portfolio of 85 enterprise clients — and I\'ve spent 8+ years making…
Experience
Senior Client Success Manager
Apr 2024 — Present
Account Management:Managed a portfolio of 57 high-value accounts with a combined ARR of $5M, fostering strong relationships with key stakeholders and delivering outstanding service.Cross-Functional Collaboration:Partnered with Sales, Product, and Support teams to ensure seamless customer onboarding and maximize product adoption.Customer Health Monitoring:Monitored customer health metrics and conducted regular check-ins to proactively identify risks and opportunities, achieving a 95% customer satisfaction rate over the past year.Sales Growth:Exceeded annual upselling goals with a quarterly average growth of 30%, driving significant revenue uplift within my accounts.
Education
St.Amtul's Public School
X11th, Science and Mathematics
2008 — 2010
Suresh Gyan Vihar University
B.Tech, MechanicalEngineering
2010 — 2014
St.Joseph’s College, Nainital
Xth
1998 — 2008
Xavier Institute Of Management and Entrepreneurship
PGDM, Marketing and Finance
2016 — 2018
Skills
- Power Generation
- Nx-Cad
- Energy
- C++
- Mechanical Engineering
- Electricity
- Autocad
- Powerpoint
- Microsoft Excel
- Gears
- Transmission
- Microsoft Word
- Operating Systems
- Vehicles
- C
- Windows
- Photoshop
- Microsoft Office
- English
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