Harshul Bansal

About Harshul Bansal

As an accomplished Account Manager and Customer Success Manager, I bring a proven track record of driving client satisfaction and revenue growth through strategic relationship-building and unparalleled customer support. About Me: I thrive in dynamic environments where client-centric strategies are paramount. With a keen understanding of both the business and the customer perspective, I am dedicated to fostering long-term partnerships and ensuring the success of every client engagement. Expertise- Account Management: Proactively managing key accounts to exceed client expectations and deliver results- Customer Success: Implementing robust customer success initiatives to drive retention and expansion- Strategic Partnerships: Building and nurturing relationships that lead to mutually beneficial outcomes. Cross-functional collaboration: Working seamlessly across teams to deliver comprehensive solutions. Key Achievements: Successfully increased account revenue by 20% through strategic upselling and cross-selling initiatives. Implemented a customer success program resulting in a 50% increase in overall customer satisfaction. Led a cross-functional team to deliver and hire complete team for the client within the given SLA. Let\'s Connect: I\'m excited to connect with professionals who share a passion for client success, strategic account management, and collaborative business growth. Let\'s explore ways to create meaningful impact together! Feel free to reach out:[h•••••••@teksystems.com]|[linkedin.com/in/harshul-bansal-76•••••81]#AccountManagement #CustomerSuccess #StrategicPartnerships #BusinessGrowth

Experience

1. Account Manager - Strategic Relations

   TEKsystems

   Apr 2023 — Present · Bengaluru, IN

   Responsible for nurturing and expanding relationships with key clients to achieve sales goals, enhance customer loyalty, and identify opportunities for business growth.Key Responsibilities:Client Relationship Management: Develop and maintain strong relationships with strategic clients.Understand clients\' business needs, challenges, and objectives.Serve as the primary point of contact for clients, ensuring excellent communication and support.Account Planning: Create account plans that outline strategies for growth and relationship development. Identify and prioritize opportunities within the client\'s organization.Sales and Revenue Growth: Meet or exceed sales targets and revenue goals for assigned accounts.Identify cross-selling and upselling opportunities to increase revenue.Strategic Consultation: Offer strategic advice and solutions to clients to help them achieve their goals and overcome challenges.Collaborate with internal teams to develop and deliver customized solutions.Contract Negotiation: Negotiate terms and agreements with clients, ensuring favorable terms for the company while meeting client needs.Customer Satisfaction: Ensure high levels of customer satisfaction by addressing client concerns and providing exceptional service. Monitor and track client feedback and satisfaction metrics.Market Analysis: Stay informed about industry trends, market developments, and competitors to provide valuable insights to clients.Data Analysis: Utilize data and analytics to track client performance and make data-driven recommendations.Reporting: Prepare and present regular reports to management and clients on account status, sales, and growth opportunities.

Education

• Christ University, Bangalore

  Bachelor of Technology - BTech, Computer Science

  2016 — 2020

• SP Jain School of Global Management - Dubai, Mumbai, Singapore & Sydney

  Executive MBA

  2023 — 2025