Harshul Agarwal
AI/ML Engineer @ Optum | Master of Science in Artificial Intelligence
- Role
- Ai Ml Engineer at Optum
- Location
- West Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Harshul Agarwal
A seasoned data scientist/ ml engineer with hands-on experience in the fields of Machine…
Experience
Ai Ml Engineer
Mar 2025 — Present · Gurugram, IN
PARIS (Prevention of Abrasion)Developing a machine learning model to predict the top insurance policyholders most likely to submit a support ticket within the next 10 days. This proactive approach to customer service aims to enhance satisfaction, reduce ticket volume, and achieve an estimated cost savings of $2M through early intervention.Workflow Automation via Lead ClusteringImplemented unsupervised machine learning techniques to cluster the top leads based on multiple customer attributes. The resulting segmentation supports the design of targeted, automated workflows for efficiently addressing customer pain points and improving response times.Proof of Concept – Timely Filing Claims Rework (Agentic AI Solution)Built a proof of concept for automating the rework of timely filing claims using LangGraph and agentic AI principles. The solution enabled agents to follow a predefined SOP, execute multi-step reasoning, and determine whether a claim should be upheld or overturned.AI Tutor - Building multi modal chat and assessment capabilities for internal training application. Experimenting on avatar creation along with RTC through voice/ text.
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