Harsh Shah
- Role
- Office 365 Administrator at Tata Consultancy Services
- Location
- Livingston, NJ, US
- LinkedIn followers
- 500 followers
About Harsh Shah
Technical support professional with proven skills addressing needs of diverse user…
Experience
Office 365 Administrator
Sep 2020 — Present
Provides ongoing support for JetBlue Employees throughout the USA. Monitor tickets in ServiceNow for Level 3 Service Requests and Incidents • Give Microsoft Licenses to JetBlue Employees and Business Partners. • Add and remove people from different Distribution Lists and groups • Trace mail flow issues using PowerShell • Grant Calendar delegations to different people like Send As and Send as behalf of • Grant and remove permissions to different SharePoint Sites • Create new Sites when requested in SharePoint • Troubleshoot end user Microsoft Teams and Outlook issues • Configuring Archive and Retention Policies for the organization • Configure Anti-Spam policies for the organization • Check Service Health issues such as AAD sync and fix them • Knowledge of PowerApps, Planner, and Power Automate • Escalate issues to Microsoft when needed
Skills
- Microsoft Office
- N+
- Hardware
- Vmware
- Help Desk Support
- Networking
- Windows Server
- Active Directory
- Bgp
- Ospf
- Ccna
- Laptops
- Dhcp
- Switches
- Windows Server 2008
- Troubleshooting
- Citrix
- Cisco Routers
- Cisco Mds San Switches
- Rip
- Hyper-V
- Technical Recruiting
- Ccnp
- Vpn
- Technical Support
- Servers
- Windows 7
- Eigrp
- Mcitp
- Windows Server 2003
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