Harsh Shah
Building, Scaling, & Transforming Customer Success Teams for Sustainable Growth | CS Ops & Enablement | CS Strategist | Scaling Business with Customer Success Consultancy | CSM
- Role
- Sr Customer Success Manager at kim.cc
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Harsh Shah
Hello! My name is Harsh Shah.I am a dedicated Customer Success Leader with over 7 years of experience in driving success for fast-paced SaaS startups. My journey in customer success has equipped me with the skills to solve key challenges: Retaining and Growing customers.I work to solve retention and growth by leading teams in 4 areas:1. Serving my teams. I work for them, not the other way around2. Understanding my customers and their goals3. Working collaboratively to build trust with our cross-functional partners4. Using data to drive decision-makingI have managed teams of about 10+ across multiple segments, including digital CS, enterprise, and strategic accounts.My teams have consistently delivered high performance, achieving notable milestones like a 96% client retention rate, a 30% annual account value growth, and significant improvements in customer satisfaction and product adoption.I am the type of customer success leader who will serve our teams, challenge the status quo, and create revenue opportunities for our business.My \"why\" revolves around being there for my family and friends, and striving for continuous improvement.To me, success means: Integrity: Stand by your values, even when it’s tough Passion: Approach every challenge with enthusiasm and dedication Empathy: Truly understand and care about the people you work with Innovation: Always look for better ways to solve problems Collaboration: Achieve more by working together Growth: Never stop learning and improving\"Success is not the key to happiness. Happiness is the key to success. If you love what you are doing, you will be successful.\"- Albert SchweitzerFun fact: When I\'m not working, I love to travel, watch movies, and hang out with my friends. I\'m also really into photography and love to take pictures of all sorts of amazing things.
Experience
Sr Customer Success Manager
Sep 2025 — Present · Bengaluru, IN
Kim.cc helps ecommerce and D2C brands run smarter, faster support by combining human agents with AI powered workflows that cut effort, speed up responses, and keep quality high.
Education
Prince High School
High School
2002 — 2013
Gujarat Technological University (GTU)
Bachelor of Engineering - BE, IT ENGINEERING
2015 — 2019
Shakti Higher Secondary School
Junior College
2013 — 2015
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