Harshpreet Kaur

Client Partner @Infosys

Managing client relations for Canada geography.\\\\n- Client account management and new customer acquisition in the region for CPG, Retail and Logistics industries\\\\n- Build/maintain client relationships, expectations/escalation management and be the SPOC for all program related activities\\\\n- Manage communication, SLA/KPIs metrics, risk management, costs, SOWs/CRs, managed services\\\\n- Work collaboratively with client stakeholders and delivery owners for delivery assurance\\\\n- Identify new demand items and scope, facilitate meetings for analysis, estimate project scope and define resource requirements, release planning and facilitate prioritization meetings\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n