Harshna Chhetri
Customer Service Associate II – Consumer (DX) | Customer Experience | Process & Service Quality
- Role
- Customer Service Associate Ii Consumer (Dx) at Fis
- Location
- Jhansi, UP, IN
- LinkedIn followers
- 500 followers
About Harshna Chhetri
Customer Service Associate II at FIS, working on the Vodafone process. Focused on accurate issue resolution, strong customer experience, and meeting quality and compliance standards. Recently recognised for performance and consistency.Previously worked in HR and branding roles, with experience in talent coordination, employee engagement, and internal communication. Bring a people-first mindset and strong process discipline to everything I do.
Experience
Customer Service Associate Ii Consumer (Dx)
Jun 2025 — Present · Gurugram, IN
Manage consumer customer queries across digital channels• Resolve billing, account, and service issues accurately• Follow compliance, data protection, and quality standards• Maintain clear case documentation and meet performance targets
Education
University of Rajasthan
Master's degree, Biotechnology
Bundelkhand University
Bachelor of Science , Biotechnology
2017 — 2020
Kendriya Vidyalaya
Matriculation
2014 — 2015
Kendriya Vidyalaya
Intermediate Education
2016 — 2017
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