Harshna Chauhan
Brick & Bolt | Zonal Operations Manager North - Customer Services and Operations | Ex- EMAAR India
- Role
- Zonal Operations Manager North - Customer Services and Operations at Brick & Bolt
- Location
- New Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Harshna Chauhan
Operations and Customer Experience leader with 12 years of expertise across Real Estate, Banking, and Tech-enabled industries. Skilled in driving post-sales operations, leading high-performing teams, strengthening client relationships, and improving CSAT.Currently Zonal Operations Manager – North at Brick & Bolt, leading regional operations, customer satisfaction, and process efficiency to support business growth. Previous roles at EMAAR India, Kotak Mahindra Bank, and Agarwal Associates include managing end-to-end customer lifecycle, high-value clients, and operational delivery.I specialize in:CRM • Operations Leadership • Escalation Management • Process Optimization • Client Retention • Revenue Enablement
Experience
Zonal Operations Manager North - Customer Services and Operations
Sep 2024 — Present · New Delhi, IN
Led North Zone operations with a strong focus on project delivery, customer satisfaction, and regional business growth.Managed and coached a high-performing team, driving monthly/quarterly targets, SOP implementation and overall performance excellence.Strengthened key client relationships, reducing cancellations and improving retention.Drove timely payment collections and project handovers, contributing directly to revenue growth across the customer lifecycle.Ensured TAT compliance by streamlining processes and removing operational bottlenecks.Reduced escalations through proactive reviews, targeted interventions, and continuous team training.Delivered accurate MIS, dashboards, and performance reports to support strategic decision-making.
Education
Convent of Jesus and Mary, Chelsea, Shimla
High School
2007
Bahra University
Master of Business Administration (M.B.A.), Management
2012 — 2014
St. Bedes College
Bachelor's Degree, Bachelor in Computer Application (BCA)
2009 — 2012
Dav New shimla
High School, commerce with maths
2007 — 2009
Skills
- Poised Communication, Leadership Qualities, Self Motivated, Confident
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