Harshmita Rathore
Strategic Customer Success & Account Management Leader | XLRI MBA | Driving Growth, Retention & Client Satisfaction Globally
- Role
- Customer Success Team Lead at LiveRamp
- Location
- Hyderabad, IN
- LinkedIn followers
- 500 followers
About Harshmita Rathore
With 9+ years of 360° customer success experience and an MBA in Business Management, I…
Experience
Customer Success Team Lead
Jul 2024 — Present · Hyderabad, IN
9+ years of 360° Customer Success leadership with an MBA in Business Management. Proven track record in managing $3.5M+ global portfolios, achieving 104% renewal rates, 91 NPS, and 4.78/5 CSAT. Expert in enterprise account management, upsell & cross-sell strategy, team leadership, and operational excellence across SaaS, EdTech, and Data Connectivity sectors.
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