Harsh Kumar Singh
Learning to be AI 1st PM | Faculty of Management Studies Delhi | IIT Delhi
- Role
- Product Manager at Turvo
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Harsh Kumar Singh
As a Product Manager with over three years at Turvo Inc, I have been leading the product strategy for the company\'s top 30 enterprise customers, contributing over $10M in ARR. My expertise lies in developing AI/ML-powered solutions, including LLM/RAG-powered invoice auditing and AI-driven root cause analysis tools, which have driven automation and improved support efficiency. A core member of Turvo’s AI/ML team, I have helped define the platform’s automation roadmap to optimize operational workflows and enhance customer experiences. With a focus on scaling enterprise SaaS products, I have implemented solutions that drive growth and operational efficiency. By introducing features like customizable document workflows and self-serve data importers, I have contributed to reducing onboarding timelines by half and achieving over 2 million annual feature usages. My work emphasizes collaboration across cross-functional teams, creating customer-centric technologies that combine data-driven insights with scalable innovation.
Experience
Product Manager
May 2022 — Present · Hyderabad, IN
Product Manager | Direct Report to CPOMay 2022 - Present (3 years 9 months)Leading product strategy for top 30 enterprise customers contributing $10M+ ARR across shipment planning, AI automation, and customer onboarding. KEY ACHIEVEMENTSAI & Automation Leadership- LLM/RAG-powered invoice auditing- Built AI-driven RCA task buddy for Jira tickets, reducing support TAT by 20%- Core member of AI/ML team defining automation roadmap across Turvo platformEnterprise SaaS Growth- Worked on document signature and approval workflow - Scaled Public Links to 2M+ annual usage with customizable variants and brandingCustomer Experience & Efficiency- Reduced customer onboarding from 8→4 weeks through self-serve data importer- Cut support tickets from 7.2→4.3 per customer (40% reduction), saving person-hours- Redesigned tracking app, reducing support resolution time per query by 50%Product Leadership- Mentor team of 5- Present quarterly product reviews to C-suite and board- Created product operations frameworks adopted across 12-person product org- Awarded MVP of Quarter for sustained impact on platform usabilityTech Stack: SQL, Snowflake, LLM/RAG, Productboard, Mixpanel, JIRA, Figma
Education
Indian Institute of Technology, Delhi
Bachelor of Technology (B.Tech.), Mechanical Engineering
2010 — 2014
Faculty of Management Studies - University of Delhi
Master of Business Administration (MBA), Marketing and Finance
2015 — 2017
Kendriya Vidyalaya
HSC, Mathematics and Computer Science
2008 — 2010
Skills
- Microsoft Office
- Matlab
- Algorithms
- Ansys
- C
- Programming
- C++
- Microsoft Excel
- Research
- Data Structures
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