Harshit Gupta

About Harshit Gupta

Driving reliable EV charging experiences through customer success, service operations, and operational excellence.I am a Customer Success & Service Operations professional with 5+ years of experience across EV charging, EdTech, e-commerce, and fintech. My work focuses on building scalable service operations, resolving complex escalations, and improving customer experience in high-growth technology environments.At Terra Charge, I lead customer service operations supporting EV charging infrastructure. I work closely with cross-functional teams, field engineers, and partners to ensure charger uptime, fast issue resolution, and seamless EV charging experiences for users.During my time here, I have contributed to: Improving First Contact Resolution by 30% through support workflow optimization Reducing escalation turnaround time by 25% with structured escalation management Strengthening vendor and partner collaboration to improve operational reliability Building customer-centric service processes for fast-growing EV infrastructureI am passionate about solving operational challenges, improving service systems, and building processes that enable efficient, scalable, and customer-first operations. Core Expertise• Customer Success & After-Sales Operations• Service Operations & Escalation Management• EV Charging Infrastructure Operations• SLA & TAT Governance• Process Optimization & Root Cause Analysis• Vendor & Partner Management• Customer Experience & RetentionBeyond operations, I am deeply interested in electric mobility, clean energy infrastructure, and the transformation of transportation through EV technology.With an MBA and an Executive Certification in Business & Operations Management from IIM Bangalore (Pursuing), I continue to focus on building high-impact operations that support the future of sustainable mobility. Open to connecting with professionals and leaders in EV infrastructure, operations, and customer success.Let’s collaborate to build reliable, scalable EV ecosystems.

Experience

1. Customer Service Manager

   Terra Charge Corporation

   Jul 2025 — Present · IN

Education

• Indian Institute of Management Bangalore

  Executive Business and operation management Certification, Business Administration, Management and Operations

• Swami Vivekanand Subharti University (SVSU), Meerut

  Master of Business Administration - MBA

• Allahabad University

  Bachelor of Science - BS, Physics