Harshiti Singh

Technical Support Engineer @Nomura Asset Management

IN

Profile summary: As a seasoned Production Support Engineer with over 2 years of experience, I have played a pivotal role in delivering L1 support within various IT environments. My expertise lies in swiftly diagnosing and resolving technical issues, thereby ensuring minimal downtime and maintaining optimal system performance. I possess a proven track record in incident management and fostering collaboration across diverse teams to provide top-notch support. Consistently meeting SLAs and refining processes to bolster system reliability are hallmarks of my approach. Proficient in Unix/Linux environments, along with SSH, FTP, SFTP, SCP, and TELNET, I bring hands-on experience in managing Redirection, Filters, and Environment variables, coupled with adept utilization of Unix Utilities. Moreover, my proficiency in tools like Grafana, coupled with my ability to extract data from database using shell scripts, has been instrumental in fulfilling my responsibilities.