Harshith Nadella
Genesys Cloud CX | Management Consulting Sr. Analyst - Accenture | CCaaS | Technical Consultant | Salesforce Agentforce Certified | AWS 1x Certified | Professional services | Business Analyst
- Role
- Management Consulting Delivery Senior Analyst at Accenture
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Harshith Nadella
Experienced in Service Delivery for Niche CCaaS based platforms Genesys Cloud CX & Pureconnect\";• Part of professional services team where the work is on the development of IVR Call flows which includes performing third-party API Integrations(CTI-ServiceNow, Salesforce) or Customization as per Client needs for multiple businesses globally; • Good understanding of other Contact center Platforms: Amazon Connect, Google CCAI;• Observant enough to learn from my experiences, prefers to be an Autodidact;• Semifinalist in India Innovation Challenge Design Contest 2019 (IICDC 2019) organized by Texas Instruments in collaboration with the Department of Science and Technology (DST);• Worked on providing Low-cost Real-time Communication services for Marine Fishermen using VoIP Technology; supported and funded by My GOV (Amrita OceanNet);• Technologies Worked on: VoIP, Contact Center Technology, HMI, and Automation to provide Challenging Solutions
Experience
Management Consulting Delivery Senior Analyst
Nov 2024 — Present · Bengaluru, IN
Education
Amrita Vishwa Vidyapeetham
Bachelor of Technology - BTech, Electronics and Communication Engineering
2016 — 2020
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