Harshitha Rayapati
Experience Strategy @ Tiktok Shop
- Role
- Service Experience - Strategy Program Manager at Tiktok Shop
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Harshitha Rayapati
A computer science engineer, a development consultant, and an interdisciplinary research enthusiast, passionate about elegant solutions to wicked problems.
Experience
Service Experience - Strategy Program Manager
Oct 2025 — Present · Seattle, WA, US
I lead end-to-end service strategy programs as part of the Governance and Experience team to transform customer support into a competitive advantage for Tiktok Shop. I drive deep-dive data analysis, PMO and cross-functional execution across global teams to launch service model innovations in the multi-sided marketplace to improve CSAT, build long-term loyalty and facilitate repurchase.
Education
Harvard Business School Online
Credential of Readiness (CORe), Managerial Economics, Financial Accounting, Business Analytics
2021 — 2021
National Institute of Technology, Tiruchirappalli
Bachelor of Technology, Computer Science and Engineering
2014 — 2018
Thayer School of Engineering at Dartmouth
Master of Engineering Management
Young India Fellowship at Ashoka University
Post Graduate Diploma in Liberal Studies
2020 — 2021
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.