Harshitha Ravikumar
Payroll & HR Operations Specialist | US Payroll | HRIS | Benefits Administration | Excel | Power BI | SQL
- Role
- Service Specialist at Paychex
- Location
- Bengaluru, IN
- LinkedIn followers
- 500 followers
About Harshitha Ravikumar
Payroll & HR Operations Specialist | US Payroll | HRIS | Compliance | Data Analytics I…
Experience
Service Specialist
May 2023 — Present
Resolved customer concerns end-to-end by identifying root causes, delivering effective solutions, and providing prompt, professional support via email and chat while documenting all interactions in the CRM systemRespond to complex client inquiries promptly via email and ensure high levels of user satisfaction.Maintain and update client profiles with accurate day-to-day changes, including tax, wage, and payroll data.Skilled in addressing complex client inquiries, enhancing user satisfaction, and contributing to team success through proactive service managementMaintaining client profiles by updating day-to-day information.Updating tax and wages for both employers and employees.Responding to client requests promptly by sending email updates once requested information is completedUpdating salary, deduction, and bank details of employers and employees based on client requests received via email.Adding new hires, bank information, direct deposit, TOA, tax for employee and employers accounts as per the requirementsEnsuring the uploaded bank details are matched with the supporting documents and undertake Quality Check of the cases processed by other team members.Undertake additional assignments like Updating Trackers, MIS, Work Allocation and Query tracking Training the newcomers and provided shadow session and working closely with Supervisors to take additional responsibilities
Education
Baldwin Methodist College, Bengaluru
PU - (MEBA)
2018 — 2018
Jain (Deemed-to-be University)
Master of Business Administration
2023 — 2025
BMS college for women
Bachelor of Business Administration
2022 — 2022
Bms college for women
Bachelor of Business Administration - BBA
2019 — 2022
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