Harshitha R

Experience

1. Dynamics 365 Ce Developer

   Juniper Networks

   Aug 2020 — Present · Sunnyvale, CA, US

   Customized Dynamics CRM entities create multiple forms (security based) on entities, and added web resources, navigation links to achieve the business requirements.• Responsible for overseeing the company\'s requirements, deployment, testing and deployment of CRM projects.• Implemented Model driven, web portal apps using power apps and integrating it with Dynamics 365.• Implemented CRM solution using Customer Service and customer Engagement with customer service hub and customer relationship using omine channel chat, customer service hub• Worked on portals, created online forms to capture the information electronically• Worked on creating security roles for portal contacts to modify access to the web portal for different users.• Ticket Documentation and provide detailed notation on client’s concerns related to MFP trouble history via Microsoft Dynamics 365 app/mobile/tablet, Microsoft Service Field Mobile, Field Service (FES).• Developed plugins on Create to load data from one entity to another within the CRM.• Involved in Agile Sprint planning meeting Performed CRM system administrating including Configure system wide settings, setting entity and global auditing, setting duplicate record detection roles and schedule detection jobs.• Experience on Dynamics 365 Integration, Dynamics 365 is a product line of enterprise resource planning and customer relationship management intelligent business applications, System run on Microsoft Azure including Sales, Customer Service, Field Service, Marketing, Project Service