Harshitha K.
Technical Support Engineer at Sclera VDMS | Helping Clients, Connecting Teams | Always Learning
- Role
- Technical Support Engineer at Sclera
- Location
- Mangaluru, KA, IN
- LinkedIn followers
- 500 followers
About Harshitha K.
Passionate Technical Support Engineer with 5+ years of experience in WordPress, hosting…
Experience
Technical Support Engineer
Jan 2025 — Present
Manage high-priority customer issues by directly engaging with clients to understand, troubleshoot, and resolve complex technical problems, ensuring adherence to SLAs and high levels of customer satisfaction.Serve as the primary point of contact for support tickets, providing timely updates and maintaining clear, professional communication throughout the entire incident lifecycle.Collaborate closely with QA, Product Management, and Development teams to perform root cause analysis (RCA), identify underlying issues, and implement effective long-term solutions.Mentor and support junior team members by sharing troubleshooting methodologies, escalation best practices, and effective customer communication techniques.Continuously strengthen technical expertise particularly in networking and system-level concepts—to improve issue diagnosis, resolution efficiency, and overall support quality.
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