Harshit Yadav

About Harshit Yadav

I collect lessons more than titles. My journey began with a BBA in Foreign Trade and an MBA in Marketing & HR, academic roots that taught me to think strategically and care deeply about people. Along the way I apprenticed in real business settings: hands on projects at H&R Johnson and TVS Motor, a capstone that sharpened customer experience instincts, and a field stint at Ceasefire that taught me the discipline of delivery.I later joined ICICI Bank and experienced the rhythm of financial services, digital tools, portfolio stewardship, and leading teams through complex mortgage cases. Each role added a new lens. data, empathy, structure, and the craft of clear communication.Outside the day-to-day, I keep learning, from digital marketing and AI shopping ads to SEO and recruitment fundamentals (Naukri Maestro). These threads feed a single curiosity: how people, products and processes come together to create something useful.This is an ongoing chapter full of questions, experiments, and small wins. I enjoy the work, the learning, and the people I meet along the way. If my story resonates, I’d be glad to connect and exchange ideas.

Experience

1. Branch Sales Manager

   ICICI Bank

   Aug 2025 — Present · Indore, IN

   Role: Branch Sales Manager (Mortgage & Portfolio Management)Grade: DM-1Location: Indore, Madhya PradeshPromoted from Relationship Manager to Branch Sales Manager in recognition of strong performance and consistent achievement of business goals. In my current role, I oversee multiple branches across the East Region of Indore, handling high-value mortgage portfolios and leading efforts in Home Loans, Loan Against Property (LAP), and Lease Rental Discounting (LRD).Key Responsibilities & Achievements:Managing multiple branch operations across Pipliyahana and Scheme No.140, ensuring sales excellence, compliance, and service quality in alignment with ICICI Bank standards.Handling large-ticket mortgage cases and diverse product variations, expanding the asset base and improving branch-level business performance.Mentoring and guiding Relationship Managers and branch teams, fostering collaboration and driving cross-selling initiatives across banking products.Strengthened customer relationships through consultative financial solutions, portfolio reviews, and proactive retention strategies.Leveraged advanced banking tools such as ICRM, Finacle, iLENS, and UOTM for lead tracking, case management, and operational efficiency.Promoted digital adoption among clients, aligning with ICICI’s vision of a tech-driven, paperless, and efficient banking experience.Skills & Tools:Leadership & Team Management · Branch Operations · Mortgage Lending · High-Value Case Handling · Cross-Selling · Customer Relationship Management · Digital Banking Solutions · Consultative Sales.

Education

• Digital Gurukul

  Master Diploma in Digital Marketing , Digital marketing

• Prestige Institute of Management & Research

  Master of Business Administration - MBA, Marketing and HR

• NIIT University

  Diploma Program , Banking and Financial Support Services

• INSTITUTE OF BUSINESS MANAGEMENT & RESEARCH, IPS ACADEMY

  Bachelor of Business Administration - BBA, Foreign trade