Harshita Goyal

About Harshita Goyal

Results-driven Technical Program Manager with 9+ years of experience, including 7+ years at Amazon Alexa, leading large-scale AI/ML programs across Seattle and Bengaluru. Passionate about building scalable systems, driving operational efficiency, and mitigating risks. Key Strengths- End-to-End Machine Learning Program Management – Led cross-functional ML projects from data collection to deployment, improving policy-violation detection by 20%- Agile Execution & Process Optimization – Implemented agile methodologies, reducing ML model deployment time by 25%- Risk Mitigation & Automation – Designed feedback processing systems, reducing response time to critical feedback by 60%- Stakeholder & Cross-Functional Leadership – Collaborated across science, engineering, and product teams to drive impactful ML solutions. Passionate about leveraging AI/ML to drive business impact and customer trust. Open to networking and new opportunities in TPM roles in AI, Cloud, and Scalable Systems.

Experience

1. Technical Program Manager

   Amazon

   Jan 2022 — Present · Seattle, WA, US

   Drove a 20% reduction in policy-violating content exposure on Alexa by leading cross-functional teams in launching ML models for content detection and mitigation.2. Reduced ML model deployment time by 25% by implementing agile methodologies, optimizing cross-timezone collaboration between US & IN teams.3. Built an automated feedback classification system, reducing response time to critical feedback by 60%, improving customer trust and risk mitigation.4. Led a privacy-focused Alexa skill launch, enabling customers to update privacy settings via voice commands.5. Defined program roadmaps in collaboration with product managers, aligning business objectives with engineering priorities.6. Partnered with technical managers to drive execution, securing resources, setting milestones, and delivering high-impact AI/ML projects.7. Developed training materials and documentation, streamlining onboarding for 15+ tech team members.

Education

• Dr. A.P.J. Abdul Kalam Technical University

  Bachelor of Technology (B.Tech.), Computer Science

  2007 — 2011

Skills

• Pl/Sql
• Java
• .net
• C#
• Javascript
• Jquery
• C++
• Db2
• Asp.net
• Html
• Css
• Sql
• Python
• Node.js
• Angularjs
• Mongodb
• Mean Stack
• Ibm Infosphere Datastage
• Object Oriented Design
• .net Framework
• Bootstrap