Harshita D.
ITSS | Cybersecurity
- Role
- IT Support Specialist Tech Support Engineer at Oregon Coast Bank
- Location
- San Jose, CA, US
- LinkedIn followers
- 500 followers
About Harshita D.
I am an IT Support Engineer with over 2 years of experience providing reliable technical support, maintaining IT systems, and helping organizations run smoothly. I specialize in troubleshooting hardware, software, and network issues while delivering excellent customer service in fast-paced, SLA-driven environments.Alongside IT support, I am developing strong skills in cybersecurity and SOC operations, including system monitoring, log analysis, incident response, and network security. I work with technologies such as Active Directory, Office 365, SCCM, ServiceNow, and networking tools (DNS, DHCP, VLANs, VPNs), and use monitoring tools like Wireshark, SolarWinds, and PRTG to detect, analyze, and resolve issues.Core Skills: IT Support | Systems Administration | Active Directory | Office 365 | SCCM | ServiceNow | Networking (DNS, DHCP, VLANs, VPNs)| Monitoring & Troubleshooting | Cybersecurity | SOC Operations | Incident Response Open to roles in: IT Support, Systems Administration, SOC Analyst, and CybersecurityI\'m eager to contribute, learn, and help a team protect its assets. Let\'s connect:h••••••••@gmail.com
Experience
IT Support Specialist Tech Support Engineer
Sep 2024 — Present · Newport, OR, US
Deployed OS, updates, and applications using SCCM across multiple devices.• Assisted with planning, setup, and security of IT facilities.• Customized ServiceNow (Incident, Change, Service Catalog) to meet business needs.• Resolved hardware, software, and network issues using structured troubleshooting.• Managed Active Directory user accounts and access changes.• Performed root cause analysis and implemented corrective actions.• Optimized system performance, applied updates, and ran malware scans.• Ensured application availability and SLA compliance.• Configured email and systems for new-hire onboarding.• Supported deployment and integration of new applications.
Education
Mission College
Certificate of Achievement, Artificial Intelligence
Charles Sturt University
Graduate Certificate , Cyber Security
University of California, Davis
Bachelor of Science - BS, Computer Science
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