Harshita Agarwal
Technology Consulting, Accenture |Sales Cloud Consultant | Salesforce Administrator | PGDM- IMT Nagpur \'22 | Aditya Birla SunLife Insurance Ltd
- Role
- Technology Consultant at Accenture
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Harshita Agarwal
Solutions-driven Technology Consulting Analyst at Accenture with 3.5 years of experience…
Experience
Technology Consultant
May 2022 — Present · Gurugram, IN
Conducted end-to-end business analysis including requirement gathering, user story creation, and acceptance criteria using Azure DevOps.Designed current and future state process maps, customer journeys, and system flows to identify transformation opportunities.Delivered data-driven insights through Power BI dashboards used by Accenture’s top 50 C-suite leaders across finance, talent, sustainability, and more.Performed KPI fit-gap analysis and dashboard reverse engineering to ensure data consistency and decision accuracy.Implemented Salesforce solutions across Sales Cloud, Service Cloud, FSL, Consumer Goods Cloud, and Manufacturing Cloud for industry-specific use cases.Built platform-aligned use cases for Life Sciences, Manufacturing, and Consumer Goods industries, supporting go-to-market strategy and client solutioning.Led caseload and contact volume analysis for customer self-service transformation, enabling up to 95% query deflection capability.Authored knowledge articles, FAQs, and content frameworks aligned with platform standards for digital support portals.Collaborated cross-functionally with development, QA, and design teams in Agile delivery cycles to implement platform features and validate business logic.Created and presented POV decks highlighting Salesforce capabilities, industry pain points, KPIs, user personas, and success stories.Participated in internal innovation projects like KPI benchmarking using APQC and digital roadmap design via MyConcerto platform.Maintained YTD chargeability and utilization of 97.3%, with a peak chargeability of 128.2% while managing dual projects.Recognized for exceptional contributions to the BP Customer Care and C & MP Expert System projects.Earned certifications including Salesforce Administrator, ECBA (IIBA), Zilliant Level 1, and completed training in GenAI, Security, and Agile delivery.
Education
Gauhati University
Bachelor of Commerce - BCom
2016 — 2019
Institute of Management Technology, Nagpur
PGDM
2020 — 2022
Gauhati Commerce College
Higher Secondary
2014 — 2016
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