Harshita Beniwal
Customer Experience Associate @Walmart
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WORK HISTORY
Customer Experience Associate @Walmart
CA
Assisted over 500 customers monthly with product inquiries and resolved an average of 15 customer issues per week.Averaged 4 upsells per shift by Demonstrating extensive product knowledge while also helping customers make informed purchasing decisions.Assisted the manager in Consistently achieving sales targets through proactive customer engagement and merchandising.Processed an average of 200 transactions per week accurately and efficiently, with a 100% accuracy rate.Collaborated with the store manager and the team in redesigning product displays, resulting in a more visually appealing and organized sales floor.Implemented effective cosmetics stocking strategies, ensuring a well-maintained and visually appealing cosmetic section that boosted sales and customer satisfaction.
EDUCATION
Humber College
Post Graduate certificate in Global Business Management
Panjab University,Chandigarh
Diploma of Education
Panjab University,Chandigarh
Bachelor of Commerce - BCom Honors in Management
ABOUT HARSHITA BENIWAL
I am a results-driven professional with a strategic mindset and a love for innovation. With a solid foundation in Global Business Management from Humber College, I am well-prepared to navigate the ever-evolving world of business. In my current role as a Customer Experience Associate at Walmart, I\'m dedicated to delivering exceptional service and enhancing the shopping experience while consistently hitting sales targets through proactive engagement and effective merchandising. As a former Sales Associate at Saiga Parts, I excelled in market research and innovative strategies that led to significant revenue growth. I expanded retail and wholesale networks, strengthened direct-to-consumer sales, and reduced customer acquisition costs through focused campaigns. I\'ve also invested in my professional growth with certifications in Digital Marketing Foundations, Advanced Google Analytics, and Google Ads Search. These credentials reflect my commitment to data-driven decision-making and crafting engaging digital experiences for modern audiences.
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