Harshita Singh
Client Delivery Manager - SAP Enterprise Cloud Services at SAP Labs India| Digital transformation advisor| S4hana conversion & SAP system upgrade| OS-DB migration| SAP Netweaver-Hana DB| Microsoft Azure |GCP certified.
- Role
- Client Delivery Manager at SAP
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Harshita Singh
SAP Client Delivery Manager with around 11 years of experience, serving as the primary point of contact for SAP Cloud Customers of Enterprise Cloud Services, mainly focusing on Enterprise Cloud Services(ECS), S/4HANA private cloud edition, S/4HANA Cloud extended Edition, HANA Enterprise Cloud advanced Edition, and Cloud Application Services (CAS).Driving end-to-end customer engagement from signature onwards, particularly customer onboarding, continuous service delivery, release and maintenance project initiation, architecture and governance coaching, relationship management, and renewal initiation. Responsible for maintaining customer satisfaction through issue mitigation and escalation management, building strong relationships with key customer stakeholders, and helping customers maximize the value of their partnership with SAP.Additionally, bearing commercial responsibility for the engagement and creating upsell opportunities.Expertise: Engagement Management, Delivery Management, Account Management, Escalation Management, Excellent customer focus / Networking / Relationship Building, Infrastructure know-how and technical understanding, Understanding Cloud business and SAP Cloud models/solutions/operation processes, Technical and application expertise for different cloud solutions.Hands-on experience in Cloud Migrations, Conversions, and Upgrades.Have effectively and consistently addressed issues with a sense of urgency and complete focus on customer satisfaction.Consistent record of high performance and a well-known technical person with a positive attitude to handle challenges and work with a team.
Experience
Client Delivery Manager
Nov 2021 — Present · Bangalore Urban, IN
Education
U.P Technical University
B.Tech, Computer Science
2008 — 2012
U.P Board - (K.G.G.I.C)
12th, PCM
2006 — 2008
ICSE Board - Jeevan Marg Sophia Secondary School)
10th, PCM
2005 — 2006
Skills
- Windows
- Sap Basis
- Bmc Remedy
- Core Java
- Basics of Unix
- Oracle
- J2ee Web Services
- Basis Administration
- S4hana
- Sap Netweaver
- Sap Erp
- Sap Hana
- Ansi C
- Mysql
- Operating Systems
- Data Structures
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