Harshita K.

Senior Engineer, Digital and Technology @Air India Limited

Gurugram, IN

Working on change and service management delivery for B2E apps-Providing RCA and system health checkpoints for overall efficiency of enterprise Apps-Day to day operations management, Reporting, performance monitoring & Issue resolution while enhancing changes in implementation for Application maintenance- Working in collaboration amongst QA, testing and agile environments, facilitating production support towards various Applications in Enterprise technologies- Optimising AMS on a unified platform using methodologies for single point of governance and resource monitoring involving stakeholder management- Streamlining various stack/products and supervising change enhancement procedures. Setting up critical metrics for smooth functioning at production stage-Driving innovation and continuous improvement in enterprise products-Enhancing enterprise employees experience and efficiency through digital initiatives.